Privacy Policy

Effective Date: 01-Jan-2026

At www.carekuest.com (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.carekuest.com (the “Site”) and our medical tourism facilitation services. This policy is guided by India’s Digital Personal Data Protection Act, 2023, and applies to all users of the Site, regardless of location.

By accessing or using our Site, you agree to the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please refrain from using our Site.

1. Information We Collect

We collect the following types of information:

a. Personal Information Identifiable Information: When you visit our Site or use our services, you may be asked to provide personal information, such as your name, email address, phone number, country of residence, and other contact details. This information is necessary to provide you with medical tourism services, including consultations, hospital coordination, treatment arrangements, travel support, and customer service.

b. Health Information Medical History and Treatment Details: If you inquire about medical treatments or share your case with us, we may collect sensitive health information, including your medical history, diagnostic reports, past treatments, and current health status. This information is shared only as needed to obtain accurate medical opinions, treatment plans, and cost estimates from our partner hospitals and doctors.

c. Travel & Identification Information When arranging visa documentation, hospital admission, or travel logistics, we may collect passport details, travel itineraries, and related identification information necessary to support your visit to India.

d. Non-Personal Information Usage Data: We may automatically collect non-personal information, including your IP address, browser type, device type, and website usage patterns, to help us improve the functionality and user experience of our Site.

2. How We Use Your Information

We use your personal and medical information for the following purposes:

• To provide you with medical tourism facilitation services, including connecting you with hospitals, doctors, and specialists in India.
• To prepare and share medical opinions, treatment plans, and cost estimates based on your case.
• To communicate with you regarding your inquiries, treatment planning, and ongoing case coordination.
• To assist with visa documentation, travel arrangements, accommodation, and airport support.
• To coordinate follow-up care and share reports after your treatment is complete.
• To improve the performance, content, and functionality of our Site.
• To respond to your questions and provide customer support.
• To comply with applicable laws and regulations, including healthcare and data protection requirements in India and, where relevant, your home country.

3. How We Protect Your Information

We take your privacy seriously and use commercially reasonable measures to protect your personal and health information. These measures include:

• Encryption: Sensitive information, including personal and health details, is protected using appropriate security safeguards.
• Access Control: Access to personal and health data is limited to authorized personnel, including our medical coordination team, who need the information to assist with your case.
• Secure Storage: We store personal information on secure servers and use secure networks to help prevent unauthorized access.

While we take these measures seriously, no method of online transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information, but we are committed to maintaining strong data protection practices.

4. Sharing Your Information

We may share your personal and health information with third parties in the following circumstances:

• Hospitals & Doctors: We share relevant medical information with partner hospitals, doctors, and specialists to obtain medical opinions and arrange your treatment.
• Service Providers: We may share necessary information with third-party service providers, such as travel agents, accommodation providers, interpreters, and local transport services, to coordinate your medical journey.
• Visa & Regulatory Authorities: Where required, we may share documentation with relevant government or regulatory authorities to support your medical visa application.
• Legal and Compliance Purposes: We may disclose your personal information if required by law, or where necessary to protect our legal rights, comply with a legal obligation, or investigate fraud or other unlawful activity.

We do not sell your personal or health information to third parties.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any personal information that is inaccurate or incomplete.
• Erasure: Request deletion of your personal information, subject to certain exceptions (for example, where we are required to retain records for legal, medical, or regulatory purposes).
• Object: Object to the processing of your personal information, particularly for marketing communications.

To exercise any of these rights, please contact us using the details in Section 11 below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Analyze how visitors interact with our Site.
• Remember your preferences and settings.
• Improve the performance and functionality of our Site.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites, including partner hospitals or service providers. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Retention of Data

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including ongoing treatment coordination and follow-up care, or as required by applicable law. If you no longer wish to receive communication from us, you may request that we delete or anonymize your information, subject to any records we are legally required to retain.

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18 submitting inquiries independently. Where treatment is being sought on behalf of a minor, information may be submitted by a parent or legal guardian only. If you believe we have inadvertently collected information directly from a child, please contact us and we will take steps to remove it.

10. International Users

CareKuest works with patients from around the world. By using our Site and sharing your information with us, you acknowledge that your personal and health information may be transferred to, stored, and processed in India in order to facilitate your treatment and coordinate with our partner hospitals and service providers.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will be effective as of the “Effective Date” stated at the top of this policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Email: info@carekuest.com | Phone: +1 (437) 436-4244