Terms and Conditions

Effective Date: 1-Jan-2026

Welcome to www.carekuest.com. Please read these Terms and Conditions (“Terms”) carefully before using our website www.carekuest.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms and any applicable laws and regulations. If you do not agree to these Terms, please do not use the Site.

1. General Information

The information provided on this website is for general informational purposes only. CareKuest is a medical tourism facilitation platform that connects patients with hospitals, doctors, and healthcare providers in India. We do not offer direct medical services, perform treatments, or provide medical advice. All medical services are provided independently by our partner hospitals, clinics, and practitioners, and are separate from the facilitation services provided by CareKuest.

2. Medical Disclaimer

• The content on this Site is for informational purposes and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
• Always seek the advice of a qualified physician or healthcare provider regarding any questions you may have about a medical condition or treatment.
• CareKuest does not assume any responsibility or liability for the medical treatment, clinical outcomes, or care provided by the hospitals, doctors, or facilities to which you are referred.
• Treatment plans, cost estimates, and recommendations shared through this Site are based on the information you provide and are subject to confirmation by the treating hospital and doctor upon in-person evaluation.

3. Use of the Site

• By using the Site, you agree to abide by these Terms and Conditions and confirm that your use of the Site is solely for lawful purposes.
• You agree not to misuse or interfere with the functionality of the Site, including hacking, distributing malware, or engaging in fraudulent activity.
• You may not use the Site for any purpose that is illegal, harmful, or discriminatory.
• You agree to provide accurate and complete medical and personal information when using our services, as inaccurate information may affect the quality of medical opinions and treatment planning provided.

4. Medical Tourism Facilitation Services

• The Site provides information on medical treatments, doctors, hospitals, and related services available in India. CareKuest does not guarantee the accuracy, availability, quality, or outcome of medical services provided by third-party hospitals or practitioners.
• CareKuest is not responsible for any errors, omissions, or inaccuracies in information provided by partner hospitals, doctors, or other third parties.
• CareKuest may assist with visa documentation support, travel coordination, and accommodation arrangements as a facilitation service, but does not guarantee visa approval, availability of travel, or lodging, as these remain subject to the relevant authorities and third-party providers.

5. Booking and Payment

• Where you choose to proceed with treatment or travel arrangements facilitated through CareKuest, you acknowledge that payments for medical services, hospital charges, accommodation, and transportation are made directly to the respective hospital or third-party provider, unless otherwise specified.
• CareKuest is not responsible for payment disputes, billing errors, or charges arising from services provided by third parties, including hospitals, travel agencies, or accommodation providers.
• You agree to pay all applicable fees and charges related to your treatment or travel arrangements, including any cancellation charges, taxes, or additional costs communicated to you in advance.
• Cost estimates provided by CareKuest are based on information available at the time and are subject to change following in-person medical evaluation by the treating hospital.

6. Privacy and Data Protection

• We value your privacy. For details on how we collect, use, store, and protect your personal and health information, please refer to our Privacy Policy.
• By using the Site and our services, you consent to the collection and use of your personal and medical information as outlined in our Privacy Policy.

7. Limitation of Liability

• To the fullest extent permitted by applicable law, CareKuest will not be liable for any damages, losses, or claims resulting from your use of the Site, or from medical, travel, or accommodation services provided by third parties.
• CareKuest does not assume responsibility for medical complications, treatment outcomes, delays, cancellations, or other issues arising from services received from partner hospitals, doctors, or other third-party providers.
• CareKuest acts solely as a facilitator connecting patients with independent healthcare providers and is not a healthcare provider itself.

8. Links to Third-Party Websites

• The Site may contain links to third-party websites or services, including hospital websites, that are not owned or controlled by CareKuest. We do not endorse and are not responsible for the content, policies, or practices of any third-party sites.
• Your interactions with third-party providers — including hospitals, travel agencies, accommodation providers, or transport services — are solely between you and those providers.

9. Termination

We reserve the right to terminate or suspend your access to the Site at our sole discretion, without prior notice, for any violation of these Terms or if we believe your conduct is harmful to the Site, CareKuest, or other users.

10. Changes to Terms and Conditions

We may update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed of any updates.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Kochi / Ernakulam, India.

12. Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms shall first be addressed through good-faith discussion between the parties, and if unresolved, through [mediation/arbitration] in accordance with applicable Indian law.

13. Indemnity

You agree to indemnify and hold harmless CareKuest, its affiliates, employees, contractors, and agents from any claims, losses, or damages (including legal fees) arising from your use of the Site, your violation of these Terms, or your interactions with third-party hospitals or service providers.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info@carekuest.com | Phone: +1 (437) 436-4244